Theovia Terms of Service
1. Agreement to These Terms
These Terms of Service ("Terms") are a binding agreement between you and ZenFiture Limited ("ZenFiture," "we," "us," or "our"). They govern your access to and use of the Theovia mobile application, any website or online service that links to these Terms, and related features and content (collectively, the "Service").
You accept these Terms when you select an acceptance control that links to them, create an account, start a trial or subscription, or otherwise use the Service after the Terms are presented to you. Our Privacy Policy explains our information practices, and our Subscription Terms apply to paid plans and trials. If you do not agree, do not use the Service.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service. By using the Service, you represent that you meet these requirements and are not prohibited from using the Service under applicable law.
3. What Theovia Is - and Is Not
Theovia provides AI-assisted conversations, Bible-related information, prayer and reflection tools, personalized prompts, saved notes or moments, and other faith-support features that may change over time. Some features may retain conversation history, create structured records from an interaction, or use information disclosed as longer-term memory so that later interactions can be more relevant.
The Service is a software tool. It does not speak for God, provide divine revelation, establish doctrine, or replace your own judgment, Scripture, a pastor, clergy member, church community, physician, therapist, attorney, financial adviser, or other qualified professional. AI-generated content may be incomplete, inaccurate, out of context, or inconsistent with your faith tradition. You should verify important Biblical quotations, interpretations, and factual statements against reliable sources.
4. Health, Safety, and Crisis Situations
The Service does not provide medical or mental-health diagnosis, treatment, counseling, or emergency response. Do not rely on it to make decisions about your health, safety, legal rights, finances, or another high-impact matter.
If you or someone else may be in immediate danger, may harm themselves or others, or is experiencing a medical or mental-health emergency, contact local emergency services or an appropriate crisis service immediately. Theovia cannot monitor your situation continuously, contact emergency services for you, or guarantee that a safety-related response will be timely or correct.
5. Accounts and Security
You may need an account to use some or all of the Service. You agree to provide accurate information, keep your credentials confidential, and promptly notify us at contact@theovia.app if you suspect unauthorized access. You are responsible for activity under your account unless applicable law provides otherwise. You may not transfer, sell, or share your account in a way that compromises security or evades these Terms.
6. Your Content and Personalization
You may submit conversations, prayer requests, reflections, notes, images, audio or video, links, preferences, and other content, including text extracted or transcribed from that content ("User Content"). You retain ownership of your User Content. You grant us a limited, non-exclusive, worldwide license to host, reproduce, transmit, adapt, and process User Content only as reasonably necessary to provide, personalize, secure, maintain, and support the Service, comply with law, and enforce these Terms.
The Service may retain conversation history and retrieve relevant portions when context is useful. It may also create separate records, such as Bible notes, summaries, prayers, or reflections, and use relevant information from your interactions to personalize later responses. Conversation history, generated records, and personalization information may be stored as separate records.
Available controls may vary by feature and version. You may use any controls provided in the Service or contact contact@theovia.app to request deletion of your account and associated personal information or to exercise another applicable privacy right. Deleting one record may not automatically delete related information stored in another record, backup, security log, or transaction record, as further described in the Privacy Policy.
Do not submit another person's confidential, sensitive, or personal information unless you have the right to do so. We do not use the content of your private conversations, prayer requests, reflections, or saved memories to train our own or a third party's generalized AI models without your explicit consent. We may use limited human review, testing, and de-identified or aggregated information to evaluate safety, reliability, and feature performance as described in the Privacy Policy.
7. AI Output and Service Changes
AI output is probabilistic and may differ in response to similar inputs. We do not guarantee that output will be accurate, complete, unique, suitable for a particular purpose, or free from third-party claims. You are responsible for evaluating output before relying on, publishing, or acting on it.
We may add, remove, limit, or modify features, models, content sources, usage limits, or availability to improve the Service or address safety, legal, security, or operational requirements. Changes to core paid benefits during an active subscription are also governed by the Subscription Terms.
8. Acceptable Use
You may not use the Service to:
- violate law, regulation, sanctions, or another person's rights;
- submit content you do not have the right to use, or disclose another person's private or sensitive information without authorization;
- encourage, instruct, or assist another person to commit violence, self-harm, abuse, exploitation, harassment, discrimination, fraud, or other unlawful or seriously harmful conduct; this does not prohibit seeking help, disclosing a crisis, or discussing recovery;
- impersonate another person, misrepresent affiliation, or use output deceptively;
- probe, disrupt, overload, bypass, or compromise the security or operation of the Service;
- reverse engineer, scrape, systematically extract, benchmark for competitive model development, or attempt to discover underlying models, prompts, source code, or nonpublic data, except where applicable law expressly permits;
- use automated means to access the Service without our written permission; or
- remove notices, evade usage limits, or help another person do any of the above.
We may investigate suspected misuse and take proportionate action, including limiting or suspending access.
9. Subscriptions, Trials, and Payments
Some features require a paid subscription or in-app purchase. The purchase screen must show the plan, included features, billing period, full amount to be charged, renewal price and frequency, trial or promotional terms, and cancellation method before you confirm. If you purchase through Apple, Google, or another platform, that platform processes payment and its payment terms also apply. We generally do not receive your full payment-card information.
Unless stated otherwise at purchase, subscriptions renew automatically until canceled. A trial may convert to the paid plan displayed at enrollment unless canceled before the disclosed deadline. You may cancel through the platform or account settings used to purchase. Cancellation stops future renewals but ordinarily does not provide a refund for the current billing period. Refunds are handled under the applicable platform rules, our Subscription Terms, and mandatory consumer law. Deleting the App or your account does not cancel a subscription administered by an app store or payment provider.
10. Our Content and Intellectual Property
The Service, including its software, design, trademarks, curated content, and other materials we provide (excluding User Content and third-party content), is owned by or licensed to ZenFiture and protected by law. Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the Service for lawful, noncommercial purposes. No other rights are granted.
Bible translations, audio, videos, links, and other third-party materials may be subject to separate licenses and attribution notices. Availability of a particular translation or source does not imply that we own or endorse it, or that its owner endorses Theovia.
11. Feedback
If you provide suggestions or feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as the source without permission.
12. Third-Party Services
The Service may integrate with or link to third-party services, including app stores, authentication providers, AI and transcription providers, websites, and media platforms. Their terms and privacy practices apply to their services. We are not responsible for third-party services that we do not control.
13. Privacy
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. By using the Service, you acknowledge the practices described there.
14. Suspension, Termination, and Account Deletion
You may stop using the Service at any time and may request account deletion through the in-app process or by contacting contact@theovia.app. Before deleting an account, review and cancel any subscription through the platform used to purchase. Account deletion does not itself stop charges administered by an app store or payment provider, and deleting an account may prevent access to content or paid benefits that were associated with it.
We may restrict, suspend, or terminate access if we reasonably believe you violated these Terms, created risk or harm, failed to pay applicable charges, or if suspension is necessary for security or legal compliance. Where appropriate, we will give notice and an opportunity to appeal.
After termination, your license to use the Service ends. Provisions that by their nature should survive will survive, including ownership, disclaimers, limitations of liability, dispute resolution, and payment obligations. Account deletion and retention are described in the Privacy Policy.
15. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." ZENFITURE DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE OR AI OUTPUT WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR SUITABLE FOR YOUR PARTICULAR BELIEFS OR CIRCUMSTANCES. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENFITURE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$100. These limits do not apply where prohibited by law or to liability that cannot legally be limited, including certain liability for fraud, willful misconduct, or personal injury.
17. Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless ZenFiture and its affiliates, officers, directors, employees, and agents from third-party claims, damages, liabilities, and reasonable costs arising from your unlawful use of the Service, your User Content, or your material violation of these Terms. This section does not require you to indemnify us for our own negligence, willful misconduct, or violation of law.
18. Dispute Resolution; Arbitration; Class Waiver
Please read this section carefully. It affects your legal rights.
18.1 Informal Resolution
Before filing a claim, either party must send a written notice that identifies the account, describes the dispute and its basis, and states the requested relief. Notices to ZenFiture must be sent to contact@theovia.app. ZenFiture may send a notice to the email address associated with your account. The parties will try in good faith for 30 days after receipt to resolve the dispute informally.
18.2 Individual Arbitration
Except for claims eligible for small-claims court, requests for public injunctive relief where applicable law prevents arbitration, or claims seeking to protect intellectual-property rights, any unresolved dispute will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under the AAA Consumer Arbitration Rules then in effect. The rules and fee information are available at [adr.org/consumer](https://www.adr.org/consumer). The Federal Arbitration Act governs this arbitration provision. The arbitrator may award the same individual remedies available in court. Hearings may be conducted remotely or at another location permitted by the AAA rules and applicable law.
18.3 Class and Jury Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPUTES MUST BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL FOR CLAIMS COVERED BY THIS ARBITRATION AGREEMENT.
18.4 Opting Out
You may opt out of this arbitration agreement by emailing contact@theovia.app within 30 days after you first accept these Terms. Your notice must state your name, the email associated with your account, and a clear request to opt out of arbitration. We will not treat an arbitration opt-out as an account-deletion or subscription-cancellation request.
18.5 Severability
If a court determines that a particular claim or remedy cannot lawfully be arbitrated or waived, that claim or remedy will proceed in court after all arbitrable matters are resolved. If the class or representative-action waiver is unenforceable for a particular claim, the arbitration requirement will not apply to that claim unless the parties agree otherwise.
19. Governing Law
Except to the extent preempted by federal law or required otherwise by mandatory consumer law where you live, these Terms are governed by California law, without regard to conflict-of-laws rules. Any dispute not subject to arbitration must be brought in the state or federal courts located in Santa Clara County, California, unless applicable law gives you the right to bring it elsewhere.
20. App Store Terms
If you download the App from Apple, Apple is not a party to these Terms and is not responsible for the App or its support. Apple has no warranty obligation except any refund required by its rules or law. Apple is a third-party beneficiary of this section and may enforce it. Your use of the App must also comply with applicable App Store terms. Similar platform-specific terms apply where required by another distributor.
21. Changes to These Terms
We may update these Terms. If a change materially affects your rights, we will provide reasonable advance notice through the Service, email, or another appropriate method, except when immediate changes are needed for security, law, or urgent harm prevention. The updated Terms will state their effective date. Where required, we will request affirmative acceptance. A material change to Section 18 will not apply to a dispute that arose before the change unless you affirmatively agree.
22. General
These Terms, the Privacy Policy, the Subscription Terms, and any additional terms presented for a specific feature are the entire agreement regarding the Service. For a paid plan, the purchase screen controls plan-specific price, duration, trial, renewal, and included benefits; the Subscription Terms control billing and subscription administration; and these Terms control other use of the Service. App-store or payment-platform rules separately govern your relationship with that platform.
If a provision is unenforceable, it will be modified only as needed and the rest will remain effective, subject to the specific severability rule in Section 18.5. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets, subject to applicable law.
23. Contact
If you have a question about these Terms, need general support, or wish to send a legal notice or arbitration opt-out, contact us at contact@theovia.app.
To help us locate your account, you may include the email address associated with it and a brief description of your request. Do not send your password, full payment-card number, or unnecessary sensitive information by email. We may ask for additional information to verify your identity or authority before acting on a request.